The agenda for this event is currently under development but will focus on some of the following themes:

• Overview of customer management in Asia
• Overview of customer service in Asia
• Understanding your customer
• People and customer management
• Corporate and Customer Protection
• The Secret to customer loyalty
• Retain Your Customers
• The right loyalty program
• Turning loyalty into profitability
• Experiential marketing
• Changing customer expectations
• Brand experience
• Experience as the differentiating factor

If you’re interested in being a speaker on this program, please send your bio and your corporate profile to Tania Boh at tania.boh@terrapinn.com

Plus! Not just content - meet, interact and do business with the people who really matter
This programme features Terrapinn’s unique Speed Networking, a revolutionary, exciting, quick and effective way to meet fellow conference delegates and industry peers in one powerful thirty minute session.

These brief meetings are the starting point for conversation and networking throughout the conference. This is where long-lasting and profitable business relationships begin.

• Meet…move on…meet…move on…meet! 
• Exchange business cards with fellow conference delegates and industry peers 
• The best 30 minute networking session you’ve ever experienced

CALL FOR SPEAKERS! If you are a senior level director with a relevant case study, and would like to participate in the programme as a speaker, then call Tania Boh NOW to discuss your potential participation. Tel (65) 6322 2797 or e-mail Tania.boh@terrapinn.com