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Stand Activities
 stand 56 - win an MP3 Player
Do you have what it takes to be a Service Tycoon?
Prove your skills and you could win an MP3 Player!
Service Tycoon is the game that lets you schedule a variety of service calls, all while managing traffic hazards, impatient customers, expensive contractors and more! Play Service Tycoon at ClickSoftware’s stand (56) and compete for the title of Service Management World Service Tycoon Master!
 visit stand 65 for your chance to win a DVD/VCR combination
 Stand number 42 ( Microsoft Pavilion ) - win an Xbox 
Visit PnP Solutions in the Microsoft Pavilion and stand a chance to win an Xbox or a copy of Microsoft Office 2003 when you spend 5 minutes ‘test driving’ Microsoft CRM. Come and discover a method for significantly enhancing your customer service management by integrating Microsoft CRM with the Avaya telephony system.
 Stand number 2 - Win a Sony Ericsson P910i
Visit CPS Technology Group at Stand 2 to learn about our advanced Contact Centre for around $2,000 a seat… and while there, register for your chance to win a Sony Ericsson P910i smart phone worth $1,500!! It’s a mobile; a PDA with a QWERTY keyboard, and a video camera all in one.
 Stand number 103 - win a 17" LCD screen
13 Vanity Numbers are offering a 17” LCD screen in their free to enter prize draw. Simply visit them on stand 103 for your chance to win.
 Stand number 83 - Meet Amazon.com
- Meet Bill Price, Former VP Global Customer Services Amazon.com to discuss Skyline, the Amazon.com approach that reduced their contacts (and cost) per order by 80% and achieve the best customer satisfaction scores of any US Company
- Attend mini-seminars on global leading edge approaches to automatically gather, report and act on the voice of every customer in real time, not just the 2% that complain
- Mark Selcow Global President of Merced Systems will be launching an Innovative Solution called Achievement Management which enables data driven decision making and empowers agents to improve their own performance at 11am on 8th March and will also be on our stand throughout the event to talk to visitors about emerging trends in managing the performance of Contact Centres
- Visitors will be able to experience the only real time customer feedback solution in the Australian market which automatically allows individual customers to give direct feedback about their experience immediately after interacting with the organization and then make that available in real time to the agents who served the customers and their managers, and can trigger action in response to the feedback received.
 Stand number 80 - live demonstrations
To solve the real process and technology problems facing todays Contact Centre Managers try visiting the UCMS SOLUTIONS stand 80. They have live demonstrations of solutions that can make a real difference in your organisation’s customer interactions. They have many industry leading products on show including eGAIN, GENESYS, INTERVOICE, JACADA, STAY-IN-FRONT and VERINT.
Considering Outsourcing?
Think
 Stand number 40 - receive an exclusive corporate gift
Leveraging from its extensive overseas network to offer a full suite of business outsourcing solutions – from call centres, telemarketing, help desk and back office processing to claims administration, data storage, analytical research and more – AusBPO is a unique, Australian, professional services company, committed to increasing clients’ productivity and to saving them money. To find out more, visit us at stand # 40 and receive an exclusive corporate gift.
 See World Vision in Action at stand number 61 - Live contact centre
See “Partner Power” in action with AAPT, Integ and Alcatel. Come along to Stand 61 to use and witness the latest contact centre technologies designed to improve the efficiency of your operations while importantly optimising your customers’ experience. These will be live and in use, whilst World Vision campaign to ‘Inspire a Friend’!
Get up close and personal with live solutions right on the stand that range from the latest IP telephony, computer telephony integration, email routing, voice portals, and workforce management, to hosted reporting and management tools.
Plus, don’t miss the latest in measuring your customers’ experience – natural language customer surveys!
Contact centre specialists from Integ, AAPT and Alcatel will be on hand to discuss how these leading technologies can provide your business the competitive edge.
Stand 61 – we’ll see you there.
 Stand number94
At Service Management World 2005, Infra Corporation will be demonstrating the IT Service Management application - infraEnterprise - that has been described as an "ideal global service desk solution" in a recent independent vendor analysis by a leading help desk association. infraEnterprise is verified to support all the core ITIL processes - Incident, Problem, Change, Configuration and Service Level Management. See www.infra.com.au
 Stand number 91 - live demonstration of “VoiceLink”
Come and experience our non stop power point slide show & live demonstration of “VoiceLink”, an innovative
approach to contact centre monitoring & recording which breaks away from the confines of traditional hardware
based voice recording & monitoring systems.
 Stand number 82 - live demonstration
Yambay will conduct a live demonstration of our mDrover mobile field service solution.
Yambay has deployed mDrover at several of Australia's largest field service organizations including Country Energy, Melbourne Fire, Rio-Tinto and BHP-Billiton. Integrating mDrover with existing customer service back end solutions (CRM, ERP, etc) our clients improve field service operations productivity while enhancing their capacity to meet customer service commitments.
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