Official Publications

Voice & Data

Voice&Data is a leading IT&T business magazine, targeting decision makers in enterprise business, government and the telco sector across Australia and New Zealand. The magazine is free to qualified IT&T management and technical staff and includes case studies, product information, news and views on the rapidly changing technology market.  Visit our website www.voiceanddata.com.au.

Contact Center World

ContactCenterWorld.com is the world’s leading membership based support organisation for industry professionals. The company provides support to members and a comprehensive range of educational programs catering for every level of expertise. In addition, there are over 8,000 pages of information available 24/7 to members around the world. Join today – go to http://www.contactcenterworld.com/main.asp

CRMXchange

CRMXchange is a premier web site dedicated to providing information in an innovative and interactive environment to Contact Center professionals.  The site offers free webcasts, training, forums, white papers, newsroom, free offers, monthly columns, and a showcase for products and services for the industry. http://www.crmxchange.com

RealMarket

RealMarket is the most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers.  RealMarket provides real-time and on-demand industry news, research, webcasts, case studies, white papers, and product information.  RealMarket also provides advisory services for organisations looking to increase profits through best practices in customer retention. www.realmarket.com