Should I Attend?- Quiz

I know everything I need to know about customer contact strategies, growing our market share is not important and my organisation can afford to be complacent.

ANSWER:

If you answered TRUE: Really? You might be suprised by what you can learn from like minded peers in the industry. Why not contact Terrapinn now to share your experience as a speaker at the next event!

If you answered FALSE:  Rest assured that your attitude is an asset to your organisation.  Read on to find experts and case studies on the programme that can provide you with ideas to grow your business and retain your customers.  You need to strongly consider attending, go to questions 2 and 3 to find out for sure. Or click here to see the full conference programme.

Question 2

Multiple Choice

A) CRM stands for Customer Relationship Management

B) CRM is about software and technologies that can generate sales leads, help me target the right offers to the right clients, increase customer loyalty and save millions of dollars

C) CRM is a customer centric strategy and methodology focused on: surpassing customer expectations, providing seamless customer service, and turning questions or complaints into opportunities to gain customer loyalty

D) CRM is about all of the above; also incorporating business intelligence, highly efficient contact centres, seamless processes, marketing and leadership as essential ingredients

ANSWER:

If you answered A, B or C: you are correct—but you should read on to find how customer centric organisations and experts utilise the full potential behind customer relationship management to get to the top and stay there!  You need to be at Customer Contact World 2005—think of how much you can save your company with the right information!  Click here to see the full conference programme.
 
If you answered D: Congratulations!  You understand the importance of CRM and the complexity of getting it right. This conference is designed for you—put it on your calendar right now!  Meet and network with other like-minded, customer centric executives that make up the who’s who of the industry!  Your voice is important and needs to be heard in our interactive panel discussions! Click here to register.

Question 3

True or False?

My contact centre experiences no attrition or retention issues, our succession plans are effective and my staff are motivated, perform at their best and make use of the most appropriate technology available.

ANSWER:

If you answered TRUE:  Don’t forget to submit your application for an the National ATA Awards—the national ceremony is held in September every year and you have an extraordinary chance of brining home the gold! Click here to register.

If you answered FALSE to any part of the question:  You need to be a part of the ATA National Conference and network and learn from your peers, experts and contact centre managers who can share their strategies and solutions.  Click here to see the full conference programme.

Want to know more about the conference program?
Contact James Jancu, Conference Director on +61 2 9005 0756 or email james.jancu@terrapinn.com

If you are interested in sponsoring this event please contact:
Paul Guy,  Project Director on + 61 2 9005 0719 or email paul.guy@terrapinn.com