Co-located with Service Management World Australia 2005

2004 saw the successful introduction of Service Management World conference and exhibition.  This is the only event in Australia designed for service professionals who manage customer support and service delivery.  To optimise the service they provide to their customers they are interested in technologies that assist service optimisation, workforce management, mobile workforce, mobile communications, sales force automation, location based services, supply chain efficiencies and help desk.

The synergies between Customer Contact World and Service Management World are obvious and powerful.  Together they bring more qualified buyers to our sponsors and exhibitors. 

While global IT budgets are being constricted, organisations are changing their purchasing strategies from internal applications to outward-facing applications.  US analyst firm Yankee Group have found that 34 percent of IT budgets are going toward what Yankee Group analysts call edge-of-the-enterprise applications, combining CRM with supply chain-management initiatives.

Companies have realised that the entire service chain has to work together seamlessly in order for the end customer experience to be a happy one.  Your employees, partners and distributors must be all working toward the same goal – an excellent customer experience.

Opportunities exist for sponsors and exhibitors at Customer Contact World to gain dual exposure in the Service Management World event.