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How the Conference works
The Pre-conference Workshop: Monday, 7 March 2005
--Featuring the world’s first fully converged enterprise infrastructure with over 10,000 desktop users!
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Enabling superior productivity and service delivery through voice in your contact centre
--Led by: Neil Miranda, Information Systems Co-ordinator, Ministry of Social Development New Zealand
This workshop takes you beyond the theory – the material discussed covers turning the vision into real-world service delivery.
The Customer Contact World and ATA National Conference: Tuesday and Wednesday 8&9 March 2005
--Two fantastic days filled with information sharing and networking opportunities!
Day One, Tuesday 8 March 2005
Morning: Joint Plenary Session
Afternoon:
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Followed by the Terrapinn exclusive, SPEED NETWORKING and Networking Drinks |
Day Two, Wednesday 9 March 2005
Morning: Joint Plenary Session
Afternoon:
The Post-conference Workshops & Site Tours: Thursday, 10 March 2005
--With your choice of two great workshops!
The Morning Workshop with Afternoon Site Tours*:
Stressed staff? De-stressing techniques that save money and improve productivity
--Led by: Anne Palmer, Director, Zen At Work: Stress Management Consultancy
*The morning workshop is followed by the 2:00 pm site tours to: ING Australia &
Western Union Financial Services
The Afternoon Workshop with Morning Site Tours*:
Persuasive communication secrets
--Led by: Carol Uden, Consultant, Rogen**
**Official supplier of Business Communication Training to the 2004 Australian Olympic Team
*The afternoon Workshop is preceded by the 9:30 am site tours to: ING Australia & Western Union Financial Services Office
For more information on the conference program, please contact James Jancu, Conference Producer on +61 2 9005 0756 or james.jancu@terrapinn.com
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