Customer Contact World and ATA National Conference Australia 2005

8 - 9 March 2005, Sydney Convention Centre , Sydney, Australia

9th Annual event

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Calendar of Events

Contact Centres World Africa 2008 ~ Johannesburg, South Africa

Customer Management World Africa 2008 ~ Johannesburg

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Free seminar sessions

Customer Contact World Seminar Zone- Day 1

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Time	Speaker	Company	Topic
10.35am - 10.55am	Hans Rubens, Managing Director	Success Corner	The Art of Recognition
11.00am - 11.20am	Matt Jones Product Manager	AAPT	Online Business Intelligence that you control
11.30am - 11.50am	Janelle Nisbet Progress Training Systems	Select Teleresources	Selection and Retention
12.00pm - 12.20pm	Andrew Parker General Manager	UCMS	" Your Organisation Can Have Improved Self Service and Knowledge Processes Right Now"
12.30pm - 12.50pm	Ian Poole CEO	Integ	The IP contact centre
1.00pm - 1.20pm	Ross Dembecki CRM Product Manager	Microsoft	Overview of Microsoft CRM- see and learn how to develop profitable customer relationships
1.30pm - 1.50pm	Robin Marriott International Marketing Manager	RightNow	Hosted CRM
2.00pm - 2.20pm	Stuart Sharp Solutions Director	ScanSoft	Meet 'RealSpeak Lee'- Australia's newest Text-to-Speech Voice
2.30pm - 2.50pm	Jamie Smith Chief Marketing Officer	iTa	Speaker Verification Technology
3.00pm - 3.20pm	Michael Stein Director Customer Interaction Solutions	Alcatel	How AAPT enhanced its customer service and agent productivity through a natural language solution
3.30pm - 3.50pm	Senior Executive	FrontRange Solutions	IP Contact Centres
4.00pm - 4.20pm	David Pryke BDM	NEC	Hosted - The new breed of highly functioned, multi-channel, hosted services and the efficiencies they bring
4.30pm - 4.50pm	Alan Graham Director of Global Sales and Marketing	MindPearl	The Real Global Virtual Call Centre

Customer Contact World Seminar Zone- Day 2

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Time Speaker Company Topic

10.35am - 10.55am Michael Petrucelli
BDM from Zeacom NEC Follow the sun: Networking expands your reach

11.00am - 11.20am Dinesh Divaker and Brian Bird
Enterprise Solutions Alcatel IP Contact Centres

11.30am - 11.50am Phillip Tremain
User Interface Designer ScanSoft Creating connections with customers- designing self-service systems that build loyalty and reinforce the corporate brand

12.00pm - 12.20pm Matthew Parry
Segment Manager AAPT Want to know qualitatively the areas you need to fix to improve your customer's experience?

12.30pm - 12.50pm Dr Janice Milhinch
Audiologist Presented by GN Netcom Acoustic shock injury - when will it happen to you

1.00pm - 1.20pm Ross Dembecki
CRM Product Manager Microsoft Analytics and CRM - A Microsoft approach to insight

1.30pm - 1.50pm Michael Greco
MD, Asia Pacific Region Intervoice International Global Trends and Future Directions in Speech Technology

2.30pm - 2.50pm Denise Rea
Contact Centre Manager
iLeo Integ One call centre, Millions of Solutions

3.00pm - 3.20pm Senior Executive FrontRange Solutions IP Contact Centres

3.30pm - 3.50pm Russell Phillips
Head of Global IT MindPearl MindPearl Technology- MICE

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